Terms & Conditions
1. Introduction
These Terms and Conditions (“Terms”) govern the provision of drainage and flood prevention services by Advanced Drainage & Flood Prevention Ltd (“the Company”, “we”, “us”, or “our”), a company registered in England and Wales with its registered address at 2 Weaver Walk, Vista Apartments, Wembley Park, London, HA9 0GY.
By requesting a quotation, instructing us to carry out work, or accepting a written estimate, you (“the Client” or “you”) agree to be bound by these Terms. Please read them carefully before instructing us to undertake any work.
Due to the nature of underground drainage systems, additional defects or structural damage may only become apparent once work has commenced. The Company reserves the right to inform the Client of any additional works required and provide a revised quotation before proceeding.
2. Our Services
Advanced Drainage & Flood Prevention Ltd provides specialist drainage and flood prevention services across London, including but not limited to:
• Blocked drain clearance (drains, toilets, sinks and external pipework)
• High-pressure water jetting
• CCTV drain surveys and drainage inspections
• Non-return valve (NRV) installation
• Flood mitigation systems
• Pumped drainage systems and pump upgrades
• Sewage lifting unit installation and replacement
• Drainage excavations and deep drainage repairs
• Pipe replacement and drainage system modifications
• Confined space drainage work
• Emergency drainage and flood response services
The scope of any individual job will be agreed in writing before commencement. Any additional work required beyond the agreed scope will be discussed and approved by the Client before proceeding.
3. Quotations and Estimates
All quotations are provided free of charge and are valid for 30 days from the date of issue unless otherwise stated in writing. Quotations are based on information provided by the Client and/or an initial site assessment. Should the actual works reveal unforeseen conditions (including, but not limited to, collapsed infrastructure, root ingress, illegal connections, or hazardous materials), the Company reserves the right to revise the quotation accordingly. The Client will be informed before any additional costs are incurred. All prices quoted are exclusive of VAT unless expressly stated otherwise. VAT will be charged at the prevailing rate. Written acceptance of a quotation, including by email, constitutes a binding agreement to proceed under these Terms.
4. Bookings and Scheduling
Work will be scheduled upon receipt of written acceptance of a quotation or upon verbal agreement for emergency call-outs, confirmed subsequently in writing.
The Company will endeavour to attend at the agreed time. In the event of unforeseen circumstances causing a delay, we will provide as much notice as possible and reschedule at the earliest available opportunity.
The Client is responsible for ensuring that access to the property and relevant drainage infrastructure is available at the agreed time. Where access is not available, and work cannot be carried out, a call-out fee may be charged.
5. Emergency Call-Outs
The Company offers rapid response services for drainage emergencies across London. Emergency call-outs are subject to availability and are charged at the applicable emergency rate, which will be communicated to the Client prior to attendance where practicable. For emergency works, verbal or written agreement to our call-out and hourly rates constitutes acceptance of these Terms.
6. Payment Terms
6.1 Residential Customers
For domestic work, full payment is due upon completion of the work unless otherwise agreed in writing. Payment may be made by bank transfer, card, or other agreed method.
6.2 Commercial Customers
For commercial clients, invoices are issued upon completion of works and are payable within 30 days of the invoice date unless an alternative arrangement has been agreed in writing.
6.3 Late Payment
The Company reserves the right to charge interest on overdue invoices in accordance with the Late Payment of Commercial Debts (Interest) Act 1998, at a rate of 8% above the Bank of England base rate. In addition, the Company may seek recovery of reasonable debt collection costs.
6.4 Deposits
For larger or multi-stage projects, a deposit of up to 50% may be required before works commence. Deposits are non-refundable if the Client cancels the works without reasonable notice (see Clause 9).
7. Access, Hidden Damage, and Site Conditions
The Client must ensure that the Company's engineers have safe and unobstructed access to the site and to all areas where work is to be carried out.
The Client must inform the Company of any known hazards at the property before commencement, including but not limited to asbestos, hazardous materials, unstable structures, or restricted access requirements.
The Company operates in compliance with the Work at Height Regulations 2005, the Confined Spaces Regulations 1997, and all other applicable health and safety legislation. Where site conditions do not meet safe working standards, the Company reserves the right to suspend works until those conditions are remedied.
Due to the nature of underground drainage systems, additional defects or structural damage may only become apparent once work has commenced. The Company reserves the right to inform the Client of any additional works required and provide a revised quotation before proceeding.
8. Workmanship Guarantee
The Company guarantees all labour carried out by its engineers against defects in workmanship for a period of 12 months from the date of completion, subject to the following conditions:
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The drainage system has been used for its intended purpose
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No alterations or repairs to the relevant area have been undertaken by third parties
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The issue is not attributable to fair wear and tear, misuse, or external factors beyond the Company's control
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The Client has complied with any maintenance recommendations provided by the Company
This guarantee does not cover materials supplied by third parties, which are subject to any manufacturer's warranty. The guarantee is in addition to, and does not affect, the Client's statutory rights.
9. Cancellations
The Client may cancel or reschedule a booking by providing at least 48 hours' notice. Cancellations made with less than 48 hours' notice may incur a cancellation charge of up to 50% of the quoted price to cover mobilisation and preparation costs.
For emergency call-outs that have already been attended, the full call-out fee will be payable regardless of cancellation.
The Company reserves the right to cancel or reschedule works due to circumstances beyond its reasonable control (see Clause 13). In such cases, the Company will provide prompt notice and reschedule the work at no additional cost to the Client.
10. Liability
10.1 Limitations
The Company's total liability to the Client, whether in contract, tort (including negligence), or otherwise, shall not exceed the total value of the contract under which the claim arises, except in cases of death or personal injury caused by the Company's negligence or fraud. The Company shall not be liable for any indirect or consequential loss, including loss of profit, loss of revenue, loss of use, or damage to reputation arising out of or in connection with the provision of services.
10.2 Pre-Existing Conditions
The Company is not liable for damage to pre-existing defective infrastructure, concealed pipes or cables not identified during assessment, or deterioration of drainage systems already in a compromised condition before our attendance.
10.3 Third-Party Damage
The Company is not responsible for any damage caused by third parties, including utility companies, or by the actions of the Client or their agents.
10.4 Insurance
The Company carries full public liability insurance. Details are available upon request.
11. Intellectual Property
All drawings, reports, specifications, and other documents produced by the Company in connection with the services are the intellectual property of Advanced Drainage & Flood Prevention Ltd and may not be reproduced, shared, or used for any purpose other than the approved works without the Company's prior written consent.
12. Data Protection and Privacy
The Company collects and processes personal data provided by Clients in accordance with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018. Personal data is used solely for the purposes of providing our services, administering accounts, and complying with legal obligations.
We will not sell or share your personal data with third parties for marketing purposes. For full details, please refer to our Privacy Policy, available at www.advanceddrainage.co.uk.
You have the right to access, correct, or request deletion of your personal data at any time by contacting us at: info@advanceddrainage.co.uk.
13. Force Majeure
The Company shall not be liable for any failure or delay in performing its obligations where such failure or delay results from circumstances beyond its reasonable control, including but not limited to extreme weather events, flooding, pandemics, government restrictions, industrial action, or failure of utility services. In such circumstances, the Company will notify the Client as soon as reasonably practicable and will use reasonable endeavours to resume performance at the earliest opportunity.
14. Dispute Resolution
In the event of a dispute, the parties agree to first attempt to resolve the matter informally by contacting the Company at info@advanceddrainage.co.uk or by telephone on +44 7378 967776 within 14 days of the issue arising. If the dispute cannot be resolved informally within 30 days, either party may refer the matter to a mutually agreed mediator. The costs of mediation shall be shared equally unless otherwise agreed. Nothing in this clause shall prevent either party from seeking urgent injunctive or other equitable relief from the courts.
15. Governing Law
These Terms and any dispute or claim arising out of or in connection with them shall be governed by and construed in accordance with the laws of England and Wales. The parties submit to the exclusive jurisdiction of the courts of England and Wales.
16. Amendments
The Company reserves the right to update or amend these Terms at any time. The most current version will be published on our website at www.advanceddrainage.co.uk. Continued engagement of our services following any amendment constitutes acceptance of the updated Terms.
17. Severability
If any provision of these Terms is found to be unlawful, invalid, or unenforceable under applicable law, that provision shall be deemed severed from these Terms and shall not affect the validity and enforceability of the remaining provisions.
19. Retention of Title
All materials, equipment, pumps, valves, fittings, and other goods supplied and installed by the Company remain the property of Advanced Drainage & Flood Prevention Ltd until full payment has been received.
If payment is not made in accordance with the agreed terms, the Company reserves the right to recover or remove any goods or equipment supplied. The Client grants the Company permission to access the property, with reasonable notice, for the purpose of recovering such goods where payment has not been made.
Any costs incurred in recovering unpaid goods may be added to the outstanding balance owed by the Client.
18. Contact Information
For any queries regarding these Terms and Conditions, please contact us:
Advanced Drainage & Flood Prevention Ltd
2 Weaver Walk, Vista Apartments, Wembley Park, London, HA9 0GY
Telephone: +44 7378 967776
Email: info@advanceddrainage.co.uk
Website: www.advanceddrainage.co.uk